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Curiosity Advertising

Director of Client Services

Account – Cincinnati, Ohio
Department Account
Employment Type Full Time
Minimum Experience Senior Manager/Supervisor

 DIRECTOR OF CLIENT SERVICES

 Curious Requirements:

 The Director of Client Services must be curious. You must think big thoughts and have the courage to break new ground and reinvent the definition of creativity and integration. You must be a good person who supports your supervisors, direct reports and coworkers with empathy and honesty. You must believe in collaboration and positive confrontation for the sake of team and individual accountability. You must celebrate being a teacher and a mentor. You must be able to laugh with others and at yourself. You must comport yourself in a manner that engenders respect and promotes lasting relationships. You must have a big heart and a burning fire in your belly for storytelling. You must be indispensable. Above all, you must be willing to fail rather than settle for conformity.

Our goal is to create a creative culture and a company that is like no other.  If this speaks to who you are and where you would like to grow your career, then please read on. 

Critical Skills/Traits:

To be a successful Director of Client Services at Curiosity, you must possess exceptional communication skills, both orally and in writing.  You must also possess superior interpersonal skills and be able to create a rapport with people of all demographics. You must be polished, maintaining a professional, put-together demeanor. You have to be incredibly confident, ambitious and self-motivated. You should thrive when working independently.

You should be a keen listener. You should have strong organizational skills and the ability to multi-task and manage pressure situations. You need strong attention to detail and project documentation.

You must possess the ability to bring fresh thinking and curiosity to clients’ work to make them think about their brand in an entirely different way, and must have a passion for pushing the boundaries of knowledge gathering and testing new mediums to reach our targets. You must fit into a culture of self-motivation, quest for learning and team collaboration, while expressing a curiosity that pushes the boundaries on traditional thinking.

You will need the ability to manage communications for development initiatives, inclusive of digital advertising and traditional advertising.  The position will require implementation and time management expertise for all project components. In addition, you will be responsible for building knowledge on existing and emerging communications tools and tactics, industry practices and trends, as well as becoming immersed in the clients’ business and category.

The Director of Client Services position is considered a key senior management position, interacting at the highest levels of the client and agency organization.  As part of the account and creative team, you will be expected to help craft and execute ideas across various campaigns and media.  You must be able to manage and aid development of creative for both traditional and digital advertising.  You must be strategic and collaborative, with strong interpersonal skills and a passion for creating insightful, intelligent work. You must be strong at developing and managing disciplined and efficient work processes for your teams.  As leader of the account team, you must be able to build and then manage a staff team.

You must be curious…and a really nice person who is fun to work with. 

Key responsibilities include: Strategic development, managing the client, client expectations and deliverables as the leader of active clients, as well as responsibility for all account staff members who will be reporting to this position.

Specific responsibilities includeClient relationship with senior brand clients, strategic planning and implementation, tactical planning and implementation, coordination with creative, interactive and other cross-functional agency teams, staff management and staff growth planning and mentoring, fiscal responsibility/budget management, overseeing performance measurement and reporting for managed accounts.

Specific position activities may include:

Client Relationships:

  • Focuses on establishing and maintaining relationships at senior levels
  • Leads critical client presentations
  • Networks within and across client departments/groups/business units
  • Looks for business-building opportunities and indicators, both within our current client base, as well as new prospects
  • Issue management/resolution with clients and internal teams

Project Management

  • Supervises projects providing direction/guidance to AEs
  • Supports AEs in client presentation and discussions
  • Possesses track record of strong contribution and success on numerous accounts
  • Delivers sophisticated and integrated communications programs according to plan
  • Provides timely and appropriate updates to ownership team
  • Provides solutions to project obstacles and client interactions

Strategic Thinking

  • Counsels clients on strategic level
  • Leads/participates in client marketing/communications plan development
  • Guides internal and client strategic discussions
  • Is an inventive thinker
  • Regularly provides innovative strategic solutions
  • Driver of big-picture strategic expansion

Financial Management

  • Track record of successful and profitable account management
  • Creates or provides input to client proposals
  • Ultimately responsible for profitability of client accounts
  • Provides leadership in agency efficiency
  • Actively negotiates contracts with clients

Internal Relationships

  • Strong communication and relationship with Curiosity ownership and other division management
  • Helps direct reports establish and maintain positive relationship with internal departments
  • Has responsibility for managing direct reports
  • Sets example/expectations for account team to follow in-house processes

Leadership

  • Works to develop and improve internal process and procedures
  • Works to develop account service staff through coaching and training
  • Successful in the growth and development of reports
  • Challenges others and takes risks
  • Aids development and promotion of direct reports through work plans, coaching, and reviews
  • Gains respect of clients as a valued team leader

Industry Knowledge & Expertise

  • Understands/learns the clients’ industries, the agency industry and Curiosity’s position within the industry
  • Maintains strong understanding of advertising tactics
  • Adds value/improvement to the agency

Qualifications Include

  • BA/BS degree
  • 7+ years of work and management experience in an advertising agency, marketing services agency or marketing position within a retail-focused client
  • Strong project management experience
  • Client/Agency experience preferred in banking/financial, telecom, or other technical/retail/entertainment accounts

What is Curiosity?

Curiosity is a full-service strategic 360-degree advertising and communications agency with national scope and national clients. We are driving our clients’ growth by uncovering a rich understanding of how our target consumers interact, contribute to and share within the interactive space.

Curiosity provides clients with full-service communications solutions, including interactive and traditional campaign development. We are an agency filled with inquisitive, passionate, innovative marketers, designers, brand strategists, copywriters and programmers who give our clients a superior experience based on blending insights, energy, creativity and intuition to create unforgettable campaigns and client results.

This position reports to the VP, Director of Client Services

 

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  • Location
    Cincinnati, Ohio
  • Department
    Account
  • Employment Type
    Full Time
  • Minimum Experience
    Senior Manager/Supervisor
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